ZOutbound Calling Bot for College Admission Using Robotic Process Automation (RPA): Review

Robotic Process Automation is a process through which a simple to complex task gets automated with the help of RPA Tools. One of the top tools in today’s market is UiPath. UiPath has been named the Leader by Forrester with the highest possible scores in Strategy and Market Presence. UiPath is a Robotic Process Automation tool that is used for Windows desktop automation. It is used to automate repetitive/redundant tasks with the help of drag and drop functionality and eliminates human intervention. We are using the UiPath tool for the creation of this outbound calling bot. The communication of the college department with the students is performed manually and it is a very time consuming procedure. The opportunity to communicate on a one-to-one basis is highly valued. However with many hundreds of applications each year, one-to-one conversations are not feasible in most cases. The communication will require a member of academic staff to expand several hours to find suitable answers and contact each student. It would be useful to reduce his costs and time. The project aims to reduce the burden on the head of admissions, and potentially other users, by developing a convincing outbound call bot.