A STUDY ON THE NEED FOR ERP IMPLEMENTATION IN SERVICE ORGANIZATIONS

This study concludes that the current manual attendance and performance management system used at Face Prep has significant limitations, including data errors, duplication, time delays, and reduced operational efficiency. Employees face recurring challenges in maintaining accurate records and generating timely reports, which negatively affects productivity, employee satisfaction, and workflow management. The findings clearly indicate that ERP implementation can significantly improve operational efficiency, data accuracy, productivity, and employee satisfaction. Statistical analysis confirms a strong positive relationship between ERP adoption and organizational performance. The overwhelming support from employees (85%) demonstrates  readiness  for  successful  system  adoption.  ERP  implementation  is  therefore strongly recommended as a strategic initiative for Face Prep to achieve operational excellence and sustainable digital transformation.

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