HRM Performance in Indian Hospital Industry in West Bengal: Current Impact towards Future Directions
Ayan Chattoraj, Assistant Professor, NSHM Knowledge Campus, Durgapur
Email: ayan.chattoraj@nshm.com
Dr. Amrita Bhattacharya, Associate Professor, NSHM Knowledge Campus, Durgapur
Abstract
HRM performance is the effectiveness of HR practices in achieving organizational goals, enhancing employee productivity, and fostering a positive work environment. It plays a crucial role in aligning human capital with strategic business objectives, contributing directly to organizational success. Key dimensions of HRM performance include recruitment and talent acquisition, training and development, employee engagement and retention, performance management, compensation and benefits, diversity, equity, and inclusion (DEI), and HR analytics and data-driven decision making. Effective HR practices involve efficient hiring processes, quality of hire, and data-driven techniques like AI-powered candidate screening. Continuous learning and skill development are essential for maintaining a competitive workforce, and HRM performance is measured by training ROI, employee upskilling and reskilling rates, and development programs for leadership and career advancement. Employee engagement and retention are linked to engagement surveys, retention rates and turnover ratios, and programs that promote job satisfaction, work-life balance, and employee well-being. Performance management ensures that employees' goals are aligned with organizational objectives and their performance is regularly assessed and improved. Metrics in this area include the effectiveness of performance appraisal systems, use of 360-degree feedback, and link between performance management and rewards systems. Competitive and fair compensation packages, along with benefits such as healthcare, retirement plans, and wellness programs, influence HRM performance by attracting and retaining top talent, enhancing employee satisfaction and reducing turnover, and ensuring equity and compliance with labour laws and regulations. Future directions of HRM performance will involve the use of AI-driven tools for recruitment, employee engagement, and performance management, freeing HR professionals to focus on strategic functions like talent development. Stratified random sampling employed depending on the target group Data was collected based on this questionnaire from HR specialists of the hospitals in the West Bengal region. The total number of analyzed questionnaire was 50. The Pearson’s statistical method of Chi Square test was performed with the help of SPSS software.
Keywords: Recruitment, Job satisfaction, Continuous learning, Leadership, Performance appraisal system, Talent Acquisition, Stratified Random Sampling.
