A STUDY ON TURN AROUND TIME FOR VARIOUS OPERATIONAL DELIVERY WITH RCA AND CAPA IN ONE OF THE LEADING MULTI - SPECIALITY HOSPITALS IN CHENNAI

Waiting time is defined as the total time that a patient spends in a facility from arrival at the registration desk until the time she/he leaves the facility or last service. TAT investigations are necessary for patient care and are performed on a regular basis. A lot of attention has been paid to quality and how to improve it. Quality is defined as a product’s or service’s ability to meet the customer’s wants and expectations. Precision and accuracy have traditionally been connected with quality. Outpatient departments, Phlebotomy, Laboratory, and Foetal medical departments are among the operational services used to analyse TAT. Patient satisfaction can be defined as the fulfilment of a person’s expectations from a service or product. When a patient arrives at the hospital, he has preconceived notions about various parts of the facility based on market trends, the hospital’s image, and the cost of a particular visit. The goal of this study is to improve patient satisfaction and to determine the TAT time for various operational services supplied to patients. The data is assessed and analysed in this TAT study to determine the average waiting time at the facility. The patient flow is also assessed in order to identify any bottlenecks in the process and make recommendations to address them.