E-Commerce Chatbot

E-Commerce Chatbot

Prof. Mr. Gulammustafa Galib Sayyad1, Dhanashri Mahadeo Bhosale2, Shubhangi Ramhari Ganage3, Sonali Santosh Japtap4, Rutuja Nanasaheb Waghmode5

Associate Professor, Department of Computer Engineering, S B Patil College Of Engineering Indapur, Maharashtra1

U.G. Student, Department of Computer Engineering, S B Patil College Of Engineering Indapur, Maharashtra2

U.G. Student, Department of Computer Engineering, S B Patil College Of Engineering Indapur, Maharashtra3

U.G. Student, Department of Computer Engineering, S B Patil College Of Engineering Indapur, Maharashtra4

U.G. Student, Department of Computer Engineering, S B Patil College Of Engineering Indapur, Maharashtra4

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Abstract - This document shows the required format and appearance of a manuscript prepared for SPIE e-journals. The abstract should consist of a single paragraph containing no more than 200 words. It should be a summary of the paper and not an introduction. Because the abstract may be used in abstracting and indexing databases, it should be self-contained (i.e., no numerical references) and substantive in nature, presenting concisely the objectives, methodology used, results obtained, and their significance. A list of up to six keywords should immediately follow, with the keywords separated by commas and ending with a period.

Many online markets are currently beginning to replace the traditional market. Due to the increased competition in the online market, shoppers expect sellers to deliver the best customer care, hence many online marketers provide round-the-clock support. If it is performed manually, this task requires a lot of money. A chatbot can be used as an automated solution for it. The bot must be able to respond promptly and accurately. This study makes a suggestion for an intelligent bot built on an Android application that can serve as an assistance for online shopping. The e-commerce application uses this chatbot. The Chatbots are able to revolutionize customer service and internet support. Fashion firms also started using chatbots to give individualized customer experiences. Chatbots is having various uses in various fields like medicine, education, and e-commerce. The E-commerce industry is the industry where interaction between customer and retailer is important for a successful business as well as it is important in order to understand the requirements and expectations. chatbot acts as a virtual assistant. This paper's objective is to provide an integrative review by thoroughly classifying current research on the subject and to guide upcoming investigations.

Key Words:  E-commerce, Chatbot, Shopping, Customer, Communication, etc