Review Paper: “Quality Control and Assurance Strategy for Improved Operational Logistics”
Pallavi Gulab Sonawane1, Dr. Lavendra S. Bothra2
1Student of Master of Management Studies, Alamuri Ratnamala Institute of Engineering and Technology,
Mumbai University, pallavi456sonawane@gmail.com
2 Associate Professor, MMS Department, Alamuri Ratnamala Institute of Engineering and Technology
University of Mumbai mmsho.armiet@gmail.co
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Abstract - his project explores the implementation of a robust Quality Control and Assurance (QA/QC) strategy within operational logistics to enhance efficiency and elevate the overall quality of services. Through a comprehensive analysis of end-to-end logistics processes, we identified key areas for improvement, including bottlenecks in workflows, gaps in standardized procedures, and opportunities for technology integration. The strategy involves the adoption of real-time monitoring technologies, the development of standardized operating procedures, and the establishment of a continuous improvement culture. Training programs for employees and closer collaboration with suppliers are integral components, ensuring that the workforce is equipped to implement and adhere to quality standards. The project emphasizes the importance of data analytics for informed decision-making, regulatory compliance, and risk management. By adopting a phased roadmap for technology integration, the strategy aims to optimize logistics operations while minimizing disruptions. Regular audits, customer feedback mechanisms, and the definition of key performance indicators (KPIs) ensure ongoing evaluation and adherence to quality standards. This comprehensive QA/QC strategy, tailored to the organization's needs, is poised to drive efficiency, reduce errors, and enhance overall customer satisfaction in the operational logistics landscape.
