The Impact of AI and Automation on Human Resource Management
Harshita Bisht
MBA Student, Tecnia Institute of Advanced Studies
Email: harshitab376@gmail.com
Dr. Pooja Sharma2
Associate Professsor Tecnia Institute of Advanced Studies
ABSTRACT
Artificial Intelligence (AI) and automation have significantly transformed Human Resource Management (HRM) in the past decade. From AI-driven recruitment to automated employee engagement tools, AI is reshaping HR functions. While AI improves efficiency, enhances decision-making, and reduces administrative burdens, challenges such as algorithmic bias, data privacy risks, and reduced human interaction remain critical concerns. This paper explores the role, benefits, challenges, and future trends of AI in HRM through an in-depth literature review, real-world case studies, and expert insights.
While AI brings numerous advantages, including improved accuracy in talent acquisition, predictive analytics for workforce planning, and enhanced employee experience through chatbots and virtual assistants, it also presents several challenges. Issues such as algorithmic bias, ethical concerns, data privacy risks, and the reduced human touch in HR processes remain critical concerns. AI-driven systems may inadvertently reinforce biases present in historical data, leading to unfair hiring practices or performance evaluations. Additionally, the growing reliance on AI raises questions about job displacement and the future role of HR professionals in an increasingly automated workplace.
This paper explores the role, benefits, challenges, and future trends of AI in HRM through an in-depth literature review, real-world case studies, and expert insights. It examines how organizations can strike a balance between leveraging AI-driven efficiencies while ensuring ethical and fair HR practices. Furthermore, it highlights emerging trends such as explainable AI, AI-powered learning and development, and the integration of AI with employee wellness programs. The findings aim to provide HR professionals, business leaders, and policymakers with a comprehensive understanding of AI’s evolving impact on HRM and strategies to navigate its opportunities and challenges effectively.
