A STUDY ON PATIENT SATISFACTION IN MASTER HEALTH CHECK, IN ONE OF THE MULTI-SPECIALITY HOSPITAL IN BANGLORE

A STUDY ON PATIENT SATISFACTION IN MASTER HEALTH CHECK, IN ONE OF THE MULTI-SPECIALITY HOSPITAL IN BANGLORE

Ms. U.SUJI, ¹, G.PRASANNA ²,

¹ Assistant Professor, Department of Hospital Administration, Dr. N.G.P. Arts and Science Collage

² Student, Department of Hospital Administration, Dr. N.G.P. Arts and Science Collage

------------------------------------------------------------------------***-----------------------------------------------------------------------

Abstract - The study aims to evaluate patient satisfaction in Master's Health Check-up. A descriptive survey research design was used for this study. The target population was patients from the Master Health Check-up Department. By using convenient sampling techniques, 280sample participants were selected from the target population. Patient satisfaction is an important measure of quality of services in a health care organisation. other than the medical care issues, the satisfaction and experience involves personal relationship, attention to pain and health education, and the status of hospital environment. Patient opinion is an important because dissatisfaction suggests opportunities for improvement of health services in the hospital. The study was done with the aim to assess the satisfaction levels in inpatients of a multispecialty hospital. A questionnaire was framed and circulated to the inpatients of that hospital in order to study their inpatient satisfaction level.

Key Words: Patient Satisfaction; Master Health Check-up; Waiting Time;