A STUDY ON PATIENT SATISFACTION IN MASTER HEALTH CHECKUP, IN ONE OF THE MULTISPECIALITY HOSPITALS IN COIMBATORE

A STUDY ON PATIENT SATISFACTION IN MASTER HEALTH CHECKUP, IN ONE OF THE MULTISPECIALITY HOSPITALS IN COIMBATORE

Ms. U. Suji¹, E. Elavarasi²

¹Assistant Professor, Department of Hospital Administration, Dr. N.G.P. Arts and Science College

²Student, Department of Hospital Administration, Dr. N.G.P. Arts and Science College

ABSTRACT:

The study aims to evaluate patient satisfaction in Master's Health Check-up. A descriptive survey research design was used for this study. The target population was patients from the Master Health Check-up department. By using convenient sampling techniques, 150 sample participants were selected from the target population. The data were collected on a predesigned and pretested questionnaire. Most of the respondents were satisfied with availability of services, waiting time, coordination of doctor, nurse, and the other staff. The overall satisfaction level was 28% of patients were regarding the Waiting Time in ECHO and 55% of patients were asked how they rate teamwork rated the Master Health Check-up staff. Future Scope: The findings are also expected to pave the way for future research work.

Keywords: Patient Satisfaction; Master Health Check-up; Waiting Time;