An Exploratory Study on Hospital OPD Management with Special Reference to MANIPAL HOSPITAL, JAIPUR
Sahil ,
Guide: Dr.Radhakrishna M (Associate professor)
MBA (Pharmaceutical and Hospital-Healthcare management), NIMS University Jaipur
ABSTRACT
This research paper focuses on assessing patient satisfaction and enhancing the quality of care in the Outpatient Department (OPD) of Manipal Hospitals Jaipur. The OPD serves as the first point of contact for patients seeking medical care, making it a critical aspect of healthcare delivery systems. Through a comprehensive study, various factors influencing patient satisfaction, including the approach of healthcare providers, examination procedures, medication education, service availability, waiting times, and costs, are evaluated.
Drawing upon Manipal Hospitals' mission, vision, and quality policy, the study aims to align with the organization's commitment to providing quality healthcare services. Additionally, the paper explores the role of preventive services offered in the OPD, emphasizing their significance in disease prevention and health promotion.
The methodology involves qualitative and quantitative approaches, including surveys, interviews, and data analysis techniques. Patient feedback, along with insights from medical professionals and hospital management, provides valuable input for identifying areas of improvement and implementing strategies to enhance overall patient satisfaction and quality of care.
Literature review findings underscore the importance of optimizing hospital processes, such as discharge procedures, resource management, and healthcare facility distribution, to improve service delivery and patient outcomes. By adopting methodologies like Six Sigma DMAIC and utilizing administrative data analysis tools, hospitals can streamline operations and address gaps in service provision effectively.
Through this research, Manipal Hospitals Jaipur aims to refine its OPD services, ensuring that patient needs are met with efficiency, compassion, and excellence. Ultimately, the study contributes to advancing healthcare quality and patient-centered care practices in outpatient settings, thereby reinforcing Manipal Hospitals' commitment to delivering accessible, affordable, and high-quality healthcare services.
