Edu-Notify: Automated Post call Text Messaging System
Prof. Rushikesh Bhalerao1, Nikhil Gadakh2 , Atharv Jawale3, Tushar Gawali4, Niraj Badgujar5
1Department of Information Technology, Savitribai Phule Pune University, India
2Department of Information Technology, Savitribai Phule Pune University, India
3Department of Information Technology, Savitribai Phule Pune University, India
4Department of Information Technology, Savitribai Phule Pune University, India
5Department of Information Technology, Savitribai Phule Pune University, India
Abstract
The Automated Post-Call Text Messaging System (APCMS) aims to transform how colleges connect with students and their families by sending customized information right after a phone call ends. This system seeks to improve engagement, boost conversion rates, and enhance the overall experience of inquiries about admissions. By automating follow-up communication, APCMS guarantees that each prospective applicant receives relevant information about the college’s programs, facilities, and services, making the admission process smoother. APCMS captures essential details from calls made to prospective students and their parents, then automatically sends a personalized text message once the call is over. The messages provide useful information about the college, such as details on programs, campus amenities, scholarships, or upcoming events. This method ensures that potential students receive the specific information they need right away, increasing the chances they'll stay engaged. The system integrates easily with the college’s admission management system, allowing it to gather relevant data and personalize messages as needed. College staff can effortlessly manage message templates, tweak content, and update details without needing advanced technical skills. The system also supports multiple languages, ensuring that all potential students and their families can access the information. By providing personalized and timely information, APCMS significantly boosts engagement and enhances the admission experience, making it more likely that inquiries will turn into enrollments. It's built to handle high volumes of inquiries, especially during busy admission times, and its ability to integrate with tools like CRM systems allows colleges to create a well-rounded communication strategy.
Keywords:
Automated Post-Call Text Messaging System, APCMS, personalized messaging, prospective students, parents, engagement, conversion rates, admission inquiries, real-time communication, admission management system, data privacy, multi-language support, analytics
