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Navigating Uncertainty: The Influence of Human Resources Management Practices on Employee Productivity in the Hotel Industry amidst Global Turbulence with Special Reference to Mangalore
Ann Varghese
Assistant Professor,
Department of Business Administration,
St. Aloysius (Deemed to be University) Mangaluru
OrcidID: 0000-0002-4452-1268;
E-mail ID: ann.varghese88@gmail.com
Dr Sonia Noronha
Associate Professor
Department of Management Studies
Srinivas University Managaluru
OrcidID: 0000-0001-8350-528X
E-mail ID:soniadelrose@gmail.com
Abstract:
In the contemporary landscape of global business, the hotel industry stands out as one of the most vulnerable sectors, especially in the face of unprecedented global turbulence. The city of Mangalore, renowned for its cultural richness and economic vibrancy, represents a unique microcosm within this broader scenario. This paper meticulously examines the pivotal role of Human Resources Management (HRM) practices in bolstering employee productivity within Mangalore's hotel industry during these challenging times.
The global turbulence, encompassing economic uncertainties, political upheavals, and health crises, has significantly affected the hotel industry worldwide, and Mangalore is no exception. The unique socio-economic and cultural fabric of Mangalore necessitates a nuanced approach to HRM practices, tailored to the local context, to maintain and enhance employee productivity. This study delves into the intricacies of various HRM practices, including recruitment and selection, training and development, performance management, and employee engagement, and explores their impact on employee productivity in Mangalore's hotel industry.
Recruitment and selection processes that prioritize local talent acquisition and cultural sensitivity can foster a workforce that is better aligned with the region's specific needs and customer preferences. Furthermore, targeted training and development programs, addressing the unique challenges and requirements of the Mangalore hotel industry, can equip employees with the necessary skills and knowledge to excel in their roles. Language and communication training, recognizing the multilingual nature of the region, are also highlighted as crucial factors in enhancing customer service and employee productivity.
Performance management practices that include regular feedback, evaluation, and recognition can motivate employees to achieve higher levels of productivity. Employee engagement strategies, emphasizing open communication, transparency, and work-life balance, taking into account the cultural values and lifestyle of Mangalore, can reduce burnout and enhance overall productivity.
In conclusion, this paper underscores the significance of effective and localized HRM practices in fostering a productive and resilient workforce in Mangalore's hotel industry amidst global turbulence. By adopting HRM strategies tailored to the unique characteristics of the region, hotel industry stakeholders can navigate the uncertainties and challenges effectively, ensuring business continuity and success in Mangalore. The findings and recommendations presented in this paper offer valuable insights for industry stakeholders, policymakers, and researchers interested in enhancing business resilience and employee productivity in the hotel industry, particularly in the context of Mangalore.
Keywords: Human Resources Management (HRM) Practices, Employee Productivity, Hotel Industry, Global Turbulence, Mangalore City, Recruitment and Selection, Training and Development, Performance Management, Employee Engagement, Business Resilience, Localized HRM Strategies, Cultural Sensitivity, Work-Life Balance, Language and Communication Training, Economic Uncertainties.
