Student Review and Complaint System

Student Review and Complaint System

Mr. Navin Goyal 1, Priyam Mathur 2, Vineet Bareja 3, Rohit Tamboli 4

1 Poornima Institute of Engineering and Technology, Computer Science and Engineering, Jaipur, Rajasthan, India

2 Poornima Institute of Engineering and Technology, B. Tech. Student Dept. of Computer Science, Jaipur, Rajasthan, India

3 Poornima Institute of Engineering and Technology, B. Tech. Student Dept. of Computer Science, Jaipur, Rajasthan, India

4 Poornima Institute of Engineering and Technology, B. Tech. Student Dept. of Computer Science, Jaipur, Rajasthan, India

navin.goyal@poornima.org1, 2021pietcspriyam133@poornima.org2, 2021pietcsvineet181@poornima.org3, 2021pietcsrohit145@poornima.org4

Abstract

Ensuring effective communication between students and academic administration is essential for a seamless and responsive educational experience. Despite this, many institutions continue to use outdated or informal methods for managing student complaints, leading to inefficiencies, a lack of accountability, and unresolved issues. This research paper introduces the development and implementation of a Student Review and Complaint System, a comprehensive web-based solution aimed at closing the communication gap between students and administrative bodies, particularly Heads of Departments (HODs). The system allows students to easily submit complaints or feedback about campus facilities, faculty behavior, academic issues, or general grievances through an intuitive and user-friendly interface. Students can also attach images or media files to support their submissions, ensuring that complaints are well-documented and verifiable. On the administrative side, HODs and other authorized personnel have access to a secure dashboard to review, track, and respond to complaints promptly.

 The application is constructed using the MERN stack—MongoDB for database management, Express.js for backend API handling, React.js for a dynamic frontend, and Node.js as the runtime environment. Security and privacy are prioritized through JWT-based authentication, enabling strict role-based access control to differentiate between student and admin functionalities. This paper further explores the system's technical architecture, development workflow, challenges faced during implementation, and the overall benefits of introducing such a digital complaint system in academic institutions. By automating the complaint process and maintaining a structured feedback loop, the system enhances transparency, improves responsiveness, and fosters accountability within educational environments.

Keywords: Student Complaint System, Student Review Portal, MERN Stack, MongoDB, Express.js, React.js, Node.js, JWT Authentication, Role-Based Access Control, Web Development, Media Upload Feature, Academic Feedback, Educational Technology, Campus Issue Resolution, Admin Dashboard, Complaint Tracking System