SUPPORT TIKCETING SYSTEM FOR EDUCATIONAL INSTITUTIONS
Prof.(Dr.) Ankita Karale1 , Absharulhuda Sayed2, Satyam Borade3, Hitesh Shimpi4,
Vineet Jadhav5
1Professor 2,3,4,5Student
1,2,3,4,5Department of Computer Engineering
1,2,3,4,5Sandip Institute of Technology and Research Center®, Nashik, India.
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Abstract - Support ticketing systems play a crucial role in improving communication and efficiency within educational institutions. This synopsis distils insights from prior research on implementing and using these systems in colleges and universities. The literature review emphasizes their significance in addressing student and staff issues and streamlining communication through structured platforms for ticket submission, categorization, and tracking. Integration of Artificial Intelligence (AI) models for ticket routing is noted for enhancing response times and directing tickets to the right departments. The benefits highlighted include improved user satisfaction, enhanced user experience with user-friendly interfaces, and mobile accessibility. The report stresses the importance of security and privacy measures to protect user data and maintain trust. Case studies demonstrate successful support ticketing system implementations in educational settings, presenting real-world challenges and solutions. The report recommends prioritizing features like system integration, accessibility, and thorough training for staff and users. In conclusion, this report provides a comprehensive overview of support ticketing systems in educational institutions, offering actionable recommendations for adoption or enhancement. As educational institutions evolve, implementing these systems is crucial for ensuring a responsive support ecosystem, contributing to smoother issue resolution and overall satisfaction among students and staff.
Key Words: Ticketing System, Tickets, Help-Desk, Educational institutions, Ticket routing, artificial intelligence.
