VOICE SUPPORT FOR COVID-19

VOICE SUPPORT FOR COVID-19

Jigeesha Agarwal1, Suhasini Vijaykumar2

1,2Bharati Vidyapeeth’s Institute of Management and Information Technology, Navi Mumbai, India

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Abstract - The new normal after the pandemic COVID-19 is not so normal. To overcome the new normal people, have many questions related to COVID-19 virus and vaccination program. But the lack of availability of a proper platform has left many questions unanswered. An appropriate FAQ page might help with the same. Right to Information, a fundamental right would let the page resolve every query of the common man, making them conscious, and reducing the number of cases.

However, researchers and analysts say that half of the people do not read the answer they skip them for many reasons like – they are busy, traveling, etc. Over and above, studies had shown that verbal communication is preferred by most people to the text form of communication.

If there would be a system/page that could verbally answer for them, everyone can easily be aware of the facts and precautions of COVID-19. This has an additional advantage for the people who have difficulty reading the pre-written text.

Futuristically seeing its implication and impact on COVID-19, it can help in handling various health-related doubts and direct us to the right path in curing it.

Key Words:  FAQ, COVID-19, voice assistant