Study on Supply chain and Logistics in India’s E-Commerce Retail
UNDER THE GUIDANCE OF
Asst.Prof. REJI JOHN
SUBMITTED BY ABHIJEET KUMAR 22GSOB2010224
SCHOOL OF BUSINESS GALGOTIAS UNIVERSITY
ABSTRACT
India is witnessing a seismic shift in its approach towards e-commerce retail logistics, marked by a burgeoning interest and curiosity. The realm of e-commerce retail is burgeoning at an unprecedented rate, fueled by a myriad of supply and demand catalysts. Factors such as the ubiquitous presence of the internet and smartphones, the swelling number of urban households, seamless payment options, and tantalizing promotional offers synergize with the convenience, accessibility, and assortment afforded by online shopping, propelling market growth. In this dynamic landscape, e-commerce retailers are incessantly innovating, leveraging novel business paradigms and cutting-edge technology to stay ahead. Embracing customer-centric policies, expeditious deliveries, and hassle-free return mechanisms, these companies entice customers towards online platforms. Novel concepts like exclusive app-only sales, invite-only discounts, and cash-back schemes, coupled with special online events, further galvanize the online shopping experience. The symbiotic relationship between retail e-commerce and the logistics sector is reshaping the industrial panorama, fostering significant investments and value creation. This metamorphosis has birthed a new breed of logistics operators, attuned to the evolving needs of the e-commerce realm. Recognizing logistics as a linchpin for customer satisfaction and market reach, e-commerce giants are investing heavily in fortifying their logistical infrastructure and capabilities. The logistical landscape is evolving at breakneck speed, with an emphasis on elevated service standards, deeper penetration into tier-II and tier-III cities, robust Cash on Delivery services, expansive geographic coverage, and fortified supply chain security measures. This paradigm shift underscores the imperative for adaptability and agility in catering to the ever-changing exigencies of the e-commerce ecosystem.
