Revenue Assurance in Telecom Industry

Revenue Assurance in Telecom Industry

Rajalakshmi Thiruthuraipondi Natarajan

rajalan11@gmail.com

Abstract
Revenue Assurance implies the efforts taken by a company to track the factors that might impact their income and take necessary actions to protect the same. These actions can be tangible or intangible in nature and can be focus on positive areas like improving the sales, attracting new customers, optimizing the operations or negative areas, like, fraud detection, loss prevention, revenue leakage, cost cutting, etc. . Today’s telecom industry has transformed from a mere communications provider to a wide range of products and services. With this expansion, it brings in the complexity in billing its customers, ensuring that the right amount is billed as per the contract with the customer. With the customer having the control to move around various plans and providers at any time, the telecom industry needs to be extremely accurate and fast in incorporating the changes while billing the client.

Keywords : Revenue Assurance in Telecom, Telecom Billing, Process Optimization in Telecom, Revenue Optimization, Fraud Detection, Revenue Leaks,  Process Streamlining, Loss Prevention.