A Study on Complaints Action & Prevention Plan, In One of The Leading Hospital in Coimbatore

A Study on Complaints Action & Prevention Plan, In One of The Leading Hospital in Coimbatore

Ms. U. Suji 1, S. Srinidhi 2

1Assistant professor, Department of Hospital Administration, Dr. N.G.P Arts and Science College

2 Student, Department of Hospital Administration, Dr. N.G.P Arts and Science College

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Abstract - This study is about how hospitals can handle and prevent complaints from patients to improve their services. It focuses on one of the leading hospital in Coimbatore. Complaints were collected from different departments like administration, food services, housekeeping, nursing, and billing. The research found that many complaints were about food delays, poor facility maintenance, slow discharge processes, and cleaning problems. The study used simple observation and feedback from 310 patients to understand the issues better. Solutions and preventive steps were suggested, like improving food quality, fixing maintenance problems quickly, training staff, and making sure patients get clear information. The study shows that by listening to patient complaints and acting on them, hospitals can improve patient satisfaction, build trust, and provide better overall care.

Keywords: Patient complaints, hospital services, patient care, feedback, solutions, staff training, better service, patient satisfaction, quick response, healthcare improvement.