Effectiveness of Social Media Marketing as a Digital Transformation Tool for Small-Scale Businesses: A Study of Amravati City
Shraddha J. Loya¹, Prof. P. M. Wasankar²
¹PG Student, Department of Business Administration,
Sipna College of Engineering & Technology, Amravati, Maharashtra, India shraddhaloya8@gmail.com
²Assistant Professor, Department of Business Administration,
Sipna College of Engineering & Technology, Amravati, Maharashtra, India pmwasankar@sipnaengg.ac.in
Abstract
In the present digital era, social media marketing has become an important tool for businesses to connect with customers and promote their products and services effectively. Small-scale businesses, in particular, are increasingly adopting social media platforms as part of their digital transformation strategies to remain competitive and achieve sustainable growth. This research paper aims to study the effectiveness of social media marketing among small-scale businesses in Amravati City.
The study is based on primary data collected through a structured questionnaire administered to 50 small-scale business owners operating in Amravati City. Secondary data were collected from journals, books, websites, and previous research studies. The research focuses on understanding the usage of various social media platforms, the purpose of using social media marketing, and its impact on customer reach, brand awareness, and sales performance.
The findings of the study reveal that social media marketing plays a significant role in enhancing customer engagement and improving business visibility at a low cost. However, challenges such as lack of technical knowledge, time constraints, and limited digital skills were also identified. The study concludes that social media marketing acts as an effective digital transformation tool for small-scale businesses and provides valuable insights for improving marketing strategies in the digital age.
Keywords
Social Media Marketing, Digital Transformation, Small-Scale Businesses, Customer Engagement, Amravati City
