A One Stop Solution Focusing on Tourism

A One Stop Solution Focusing on Tourism

Pankaj Silot1, Daljeet Singh2, Chandrashekhar P3, Roddick Vincent 4, Mrs. Sreelatha P.K 5
1,2,3,4B. Tech Computer Science Engineering, Presidency University, Bangalore

5 Assistant Professor CSE, Presidency University, Bangalore

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Abstract - Travel and tourism form an essential part of modern life, offering individuals opportunities to explore, relax, and connect globally. Yet, the industry faces persistent challenges in creating unified, seamless experiences for users. Current online travel platforms often force users to switch between multiple websites for different needs, such as booking flights, buses, and hotels. This fragmentation, combined with frequent technical issues like payment failures, limited customer support, and unresponsive interfaces, affects user satisfaction and trust. To address these gaps, this project introduces TRAVELKART, a full-stack, responsive web platform designed to unify all travel- related services under a single interface. Inspired by successful platforms like MakeMyTrip and EaseMyTrip, TRAVELKART goes further by integrating advanced features such as real-time AI chatbot assistance, secure payments, and predictive analytics.

Travelers frequently face roadblocks during the booking process, particularly in peak travel periods. Common issues include system downtimes, failed payments, and the inability to obtain real-time support during transactions. Moreover, many platforms lack intuitive designs and scalability, resulting in frustrating user experiences across devices. TRAVELKART resolves these challenges with a cutting-edge technical stack, including React.js, Node.js, and MongoDB. Razorpay integration provides secure and seamless payment options, while a chatbot built using the Rasa framework offers personalized, real-time support to guide users. The platform facilitates bookings for flights, buses, and hotels while ensuring secure, error-free payment processing. The robust back-end, built on Node.js, handles peak user loads efficiently, while the responsive front- end provides an optimized experience for desktops, tablets, and smartphones alike.

In addition to a focus on user functionality, TRAVELKART incorporates scalability and analytics-driven decision-making. The platform uses predictive analytics to anticipate user trends, offering admins insights into peak booking times, payment iv trends, and potential system enhancements. Features such as an admin dashboard ensure that bookings and transactions can be monitored and managed seamlessly. By addressing limitations in the current ecosystem, TRAVELKART not only unifies essential services but also elevates user confidence, offering them a comprehensive and reliable travel solution. With these innovative features and user-centric design, this project aims to set a new benchmark in the online travel industry