A Strategic Assessment of Key Players in the Indian UPI Market: Paytm, Phonepe, and Google Pay
PROF. RAKSHA H V 1 - raksha.hv@simsblr.edu.in
ASSISTANT PROFESSOR – SHUSHRUTI INSTITUTE OF MANAGEMENT STUDIES - BANGALORE
PROF. YOGASHREE V 2 – yogashreev@simsblr.edu.in
ASSISTANT PROFESSOR – SHUSHRUTI INSTITUTE OF MANAGEMENT STUDIES - BANGALORE
ABSTRACT
The Unified Payments Interface (UPI) transformed digital payments in India with enabling instantaneous transactions. This research evaluates the strategic Paytm's positioning as a first mover and compares it to fast followers like PhonePe and Google Pay. Paytm utilized their early entry in post post-demonetization Phase and leveraged their brand recognition. In contrast, PhonePe and Google Pay gained significant attention due to their advanced technological interfaces coupled with strategic marketing. The study focuses on market share issues, adoption rates, innovation, and regulation to analyze the study's conclusions. The results suggest that Paytm took advantage of being a first mover but was unable to counteract the innovativeness and dynamism of fast followers. The adaptive strategies employed by PhonePe and Google Pay enabled the UPI-based transactions to be coupled with banking facilities, providing cashback and enhancing customer satisfaction, which transformed them into market leaders at a rapid speed. The results suggest that rapid dynamism in the Fintech system in India favours being adaptable as opposed the having a first mover advantage. These findings contribute to the understanding of competition in the context of digital payments, enabling fintech firms, policymakers, and other stakeholders to better understand the UPI ecosystem.
Keywords: UPI (Unified Payments Interface), First-Mover Advantage, Digital Payments, Fin-Tech, Market Competition, Mobile Payments Apps
