A Study on Factors Affecting Employee Satisfaction in Small Service Enterprises in Amravati
Rudresh Rameshwar Fendar1
Student
Dept. of MBA., Sipna College of Engineering and Technology, Amravati 444607, Amravati (MS.), India
rudreshfendar22@gmail.com
Prof. Kasturi Kashikar 2
Asst. Professor,
Dept. of MBA., Sipna College of Engineering and Technology, Amravati 444607, Amravati (MS.), India
kdkashikar@sipnaengg.ac.in
Abstract
Employee satisfaction plays a decisive role in determining organizational performance, employee retention, and service quality, particularly in small service enterprises where human interaction forms the core of business operations. This research paper examines the level of employee satisfaction and the factors influencing it among small service sector enterprises in Amravati, Maharashtra. The study focuses on key dimensions such as salary, work environment, leadership style, recognition, job security, career growth, and work–life balance. A descriptive research design was adopted, and primary data were collected from 100 employees working in small service enterprises including education, healthcare, retail, IT services, and cooperative banking. Data were collected using a structured questionnaire and analysed using percentage analysis and graphical representation to examine employee satisfaction and the factors influencing it. The findings reveal that non-monetary factors such as respectful supervision, recognition, communication, and supportive work culture have a stronger and more consistent influence on employee satisfaction than salary alone. The study also establishes a positive association between employee satisfaction and employee performance. Based on the findings, practical and low-cost recommendations are suggested for small business owners to improve employee satisfaction and retention. The study contributes to existing literature by providing region-specific insights into employee satisfaction in semi-urban service enterprises and offers actionable guidance for entrepreneurs, managers, and policymakers.
Keywords
Employee Satisfaction, Small Enterprises, Service Sector, Amravati, Work Environment, Leadership, Employee Performance
