A STUDY ON IMPACT OF CUSTOMER SATISFACTION TOWARDS THE SERVICE OF HOSPITAL SECTOR






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A STUDY ON IMPACT OF CUSTOMER SATISFACTION TOWARDS THE SERVICE OF HOSPITAL SECTOR

T. MANIGANDAN & DR. K. SASIREKHA

1MBA student, school of management studies,

Sathyabama Institute of Science and Technology, Chennai, Tamil Nadu, India

2Assistant professor, school of management studies, Sathyabama Institute of science and Technology, Chennai, Tamil Nadu, India

ABSTRACT

Employees who are actively engaged in their job and committed to their organizations provide significant competitive advantages to their organizations, such as increased productivity and fewer employee turnover. The research focusedon the practices used in the organization to engage employees. The objective of this research was to determine the amount of dedication, employee perception of their job, and top management support in the business. In order to investigate employee engagement, this study used a descriptive survey approach.

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