A Study on Quality Circles Management Towards Manufacturing Industry
Mr. Harish. B
MBA (Finance and Operations) Student, Reg.No:43410565,
School of Management Studies,
Sathyabama Institute of Science and Technology, Chennai, TamilNadu.
Dr. Deepa. M., MBA., Ph.d
Assistant professor
School of Management Studies,
Sathyabama Institute of Science and Technology, Chennai, TamilNadu.
ABSTRACT
Quality Circles (QCs) have increasingly proven to be a practical and impactful approach in the manufacturing sector, especially for small and medium-sized enterprises (SMEs) that may not have access to large budgets or complex quality management systems. Essentially, QCs are small groups of employees who voluntarily come together to identify, analyze, and solve work-related problems within their respective areas. By encouraging open communication, shared responsibility, and collaborative problem-solving, QCs not only help in reducing production issues but also significantly boost employee engagement, morale, and team spirit. This study focuses on how QCs are implemented and how they benefit organizations, with a particular emphasis on smaller manufacturing firms that often struggle to adopt more advanced quality improvement models. Through a combination of literature review and field research, it becomes evident that employee participation in QCs has a positive and measurable impact on overall organizational performance. However, the success of QCs largely depends on three essential factors: proper training of the team members to equip them with problem-solving tools, strong and sustained leadership support to guide and encourage the process, and regular evaluation mechanisms to monitor progress and make necessary improvements.
KEYWORDS: Quality Circles, employee engagement, manufacturing sector, small and medium enterprises, problem-solving, teamwork, quality improvement, organizational performance, leadership commitment.
