Adoption of Neo-Banking and Digital Banking Services: A Comparative Analysis of Millennial and Gen Z
Rohit Thakur
Registration No: 12315712
MASTER OF BUSINESS ADMINISTRATION
LOVELY PROFESSIONAL UNIVERSITY
Phagwara, Punjab
MARCH 2025
Abstract
The rapid advancement of technology has revolutionized the financial sector, leading to the widespread adoption of neo banking and digital banking services. Unlike traditional banks, neo banks operate entirely online, eliminating the need for physical branches and offering a seamless, tech-driven banking experience. This shift is largely driven by changing consumer preferences, the increasing reliance on mobile and internet banking, and the growing demand for faster, more convenient financial services.
This report explores the key factors influencing the adoption of neo banking, including advancements in fintech innovations, artificial intelligence, and blockchain technology, which have enhanced the security, efficiency, and accessibility of digital banking. Additionally, it examines the role of regulatory frameworks, cybersecurity challenges, and user trust in shaping the future of these banking models. While digital banking offers numerous advantages such as lower operational costs, personalized financial solutions, and enhanced user experience, it also faces challenges related to data privacy, fraud prevention, and financial inclusion.
Through a detailed analysis of market trends, consumer behavior, and real-world case studies, this study provides a deeper understanding of how neo banking is disrupting traditional banking models. The findings offer valuable insights for financial institutions, policymakers, and consumers, helping them navigate the evolving digital banking landscape. As the adoption of digital banking continues to grow, this report emphasizes the importance of balancing innovation with security and regulation to ensure a sustainable and customer- centric financial ecosystem.
Keywords: Neo banking, Digital banking services, Fintech innovations, Artificial intelligence, Blockchain technology, Online banking, Consumer preferences, Cybersecurity challenges, Regulatory frameworks, Financial inclusion, Mobile banking, Internet banking, Data privacy, Fraud prevention, Market trends, Consumer behavior, Financial institutions, Personalized financial solutions, Operational costs, Traditional banking models
