AI based Meddesk Chatbot for Healthcare

AI based Meddesk Chatbot for Healthcare

Pradip Kande1, Priti Naik2, Rutuja Hursale3, and Reshma Gulwani4

1,2,3 Department of Information technology, RAIT, Nerul, India

4 D.Y. Patil Deemed to be University, Ramrao Adik Institute of Technology, Nerul, Navi Mumbai, India

Abstract -With increasing cases of covid-19 and seasonal diseases it is found that pre-booking bed at hospital is difficult. And this leads to improper treatment on time. This system will come up with a medical chatbot. Chatbots are computer programs that communicate with users using NLP technique. The chatbot stores the information into a database to identify and process the keywords from the sentences. This AI based medical chatbot can take decisions as per the request of the user by using its database. Through chatbot one can speak with a text interface and get answers through AI. In the system, there will be focus on building a chatbot which can easily recommend nearby hospitals and can also provide bed booking facility, nearby vaccination centers and doctor’s appointments. The functioning of medical chat-bots depends on Natural language processing. Many experts and doctors across the globe believe that getting a COVID-19 vaccine helps us keep safe from getting serious illness even if you get affected by COVID positive patient. After getting vaccinated, it will protect other people around, and can save lives as well as reduce risk.