Analyzing the Consumer Buying Behavior Toward Digital Marketing Platform
Sakshi (23GSOB2011250)
Galgotais University, Greater Noida School of business
Abstract
Digital marketing is fundamentally reshaping how businesses in India communicate, engage, and grow, particularly in the wake of the COVID-19 pandemic and the surge in mobile internet penetration. This study investigates the evolving role of digital marketing in transforming both consumer behavior and business strategies in India’s increasingly digital economy. By adopting a mixed- methods approach—comprising structured primary surveys, informal interviews, and in-depth analysis of secondary industry reports—the research examines how digital platforms such as Instagram, YouTube, Facebook, and WhatsApp Business are influencing consumer engagement patterns and marketing effectiveness.
The study critically evaluates the performance of key digital marketing tools, including Search Engine Optimization (SEO), influencer collaborations, content marketing, and targeted advertising. Special focus is given to the experiences of small and medium-sized enterprises (SMEs), startups, and digitally emerging businesses, which often face constraints such as limited marketing budgets, skill shortages, and insufficient awareness of digital tools. Findings indicate that social media and influencer- driven content are especially impactful in attracting and retaining customers, while SEO and content marketing—though powerful—require consistent investment and expertise.
The study concludes by offering strategic recommendations to enhance digital marketing adoption in India. These include promoting digital literacy through structured government and private training initiatives, encouraging the creation of vernacular and region-specific content, leveraging data analytics tools to measure and optimize campaign performance, and providing policy- based support and incentives for SMEs to build digital capabilities. By addressing these areas, Indian businesses—especially in the SME sector—can maximize their digital marketing potential, drive inclusive growth, and remain competitive in the evolving digital marketplace.
Keywords: Digital Marketing, India, SEO, Consumer Behavior, Social Media, Small Businesses
