Assessing the Quality of Milk Tea Stores: A Framework for Developing Effective Training Programs

Assessing the Quality of Milk Tea Stores: A Framework for Developing Effective Training Programs

Gabutin, Daryll R, Nueva Ecija University of Science and Technology

Riñen, Niceta A., Nueva Ecija University of Science and Technology

Dueñas, Ramon, Nueva Ecija University of Science and Technology

Abstract:

The popularity of milk tea has grown tremendously in recent years, with numerous milk tea stores opening up all around the world. However, with this rise in demand, the quality of milk tea has become an issue of concern for both customers and store owners. The purpose of this research is to evaluate the quality of milk tea stores, using a structured framework that incorporates a comprehensive set of metrics related to customer service, product quality, and overall experience. The study aims to provide insights into the strengths and weaknesses of milk tea stores, which can be used to develop effective training programs for store personnel. The research will involve conducting surveys and interviews with milk tea customers and store owners, and analyzing data collected from various sources. The findings of this research will contribute to enhancing the quality of milk tea stores and improving customer satisfaction, ultimately benefiting both consumers and the milk tea industry as a whole.

Keywords: Milk tea, Quality, Evaluation, Training plan, Customer satisfaction.