Chat Bot based Helpdesk for Government Employees and Department

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Chat Bot based Helpdesk for Government Employees and Department

M.Sathishkumar1, Lochan Chettri2, Manoj Adhikari3, A. Vinoth4, G. Sreenu5

1Assistant Professor, Department of Computer Science and Engineering, Excel Engineering College, Komarapalayam, Tamil Nadu

2,3,4,5, Students Department of Computer Science and Engineering, Excel Engineering College, Komarapalayam,

Tamil Nadu

ABSTRACT

In today’s world where there is technological advancements in every aspects, efficient communication between government and the public is paramount. This research paper introduces a pioneering Chat bot-based Helpdesk system designed to enhance responsiveness and facilitate seamless information circulation within the education department and also to the public sector. Chat bot based helpdesk is focused on addressing queries from students, faculty, and the public, the system aims to expedite information retrieval and issue resolution. By leveraging artificial intelligence and natural language processing, the chat bot offers an intuitive interface for users to interact with government services, thereby optimizing the overall experience. This study explores the implementation, impact assessment, and potential benefits of deploying a chatbot within the educational domain, shedding light on the transformative role technology can play in government-citizen interactions. The findings presented herein contribute to the ongoing discourse on leveraging innovative solutions to improve public service delivery and foster a more responsive government.

Key Words: Chatbot, Dialogflow, Education Department, Artificial Intelligence in Education

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