Comparative Study of Customer Satisfaction in Private and Government Banks

Comparative Study of Customer Satisfaction in Private  and Government Banks

Vedanshi Mittal (Student, Galgotias University)

Vaishali Nagar (Student, Galgotias University)

Abstract

The working of the client's mind is a riddle which is hard to illuminate and understanding the separation of what customer devotion is, an irksome endeavor. This development concerning the financial business will give us a data into the limits of buyer faithfulness and their evaluation. In the planned region, banking structure remembers a basic spot for our country's economy. It expects a basic occupation in the financial improvement of a nation and designs the focal point of the money market in an undeniable level country. There are Twelve Public region banks and nineteen private banks that are working in our country at this point. Banks need to manage different clients consistently and render various kinds of organizations to its client. We in general understand no business can exist without clients.

The inspiration driving this assignment is to contemplate the public region banks and private region banks in regards to purchaser steadfastness and to find the various reasons of client frustration in these banks.