CONSUMER AWARENESS ON FILING A COMPLAINT UNDER CONSUMER DISPUTE REDRESSAL FORUM IN COIMBATORE CITY

CONSUMER AWARENESS ON FILING A COMPLAINT UNDER CONSUMER DISPUTE REDRESSAL FORUM IN COIMBATORE CITY

Mrs. T. SREEGEETHA
Assistant Professor
Department Of Commerce with Computer Applications
Dr. N.G.P. ARTS AND SCIENCE COLLEGE
Coimbatore – 48

Mr. LALITHKUMAR
Student
B.COM CA
Department Of Commerce with Computer Applications
Dr. N.G.P. ARTS AND SCIENCE COLLEGE
Coimbatore – 48

ABSTRACT:

Consumers play a vital role in the development of a nation. ”Consumer is King”, “Consumer is the Sovereign” all of each catch phrases may speak high about Consumers. But the fact remains that Consumers in India are deprived, rudely addressed, uninformed, neglected as well as sometimes feeble and helpless. Therefore in order to safeguard the consumers from the exploitation of unscrupulous traders and service provider, the government of India has established Consumer Protection Act (CPA) 1986. The Consumer Protection Act is a Magna Carta in the history of consumer protection movement.

Keywords: Imporatance of raising complaint, Benefits, Changes