CONSUMER BUYING BEHAVIOUR TOWARDS FMCG PRODUCTS
UNDER THE GUIDANCE OF:- DR. NAMITA GUPTA
SUBMITTED BY ANAND RAJ TRIPATHI
SCHOOL OF BUSINESS GALGOTIAS UNIVERSITY
ABSTRACT
According to the findings of this study, the preferences of consumers about the quality of fast-moving consumer goods (FMCGs) that they purchase are a significant element that influences brand purchases. The primary purpose of this research is to discover the factors that influence the purchasing behavior of fast-moving consumer goods (FMCG) products among the individuals who participated in the study. As time goes on, the processes that are involved in developing and promoting the brand of a firm that deals in fast-moving consumer items are becoming an increasingly important part of everyday life. Customers are constantly inundated with an excessive number of businesses with which they must contend. The "four Ps" of marketing—price, packaging, promotion, and purity—along with well-known names in the industry and premium products were the factors that made this a realization. According to the findings of the research, when consumers are about to make a purchase decision, they give the most weight to their familiarity with the brand as well as the quality of the goods. These items are consumed by people of all different races and ethnicities, even in more rural locations where name brands are extensively offered. Also, a significant amount of their financial resources is invested in these things. It is common knowledge that the majority of consumers prefer to do business with well-known companies that they are already familiar with, whether this preference is based on personal experience or advertising. The findings of this study also suggest that customers continue to maintain their views and behaviors with regard to fast-moving consumer goods (FMCG) brands, even when they are dissatisfied with or uninterested in specific products. The company was able to improve the reputation of its brand among clients, despite the fact that it was subjected to a number of criticisms.
Key Words: FMCG, Brand, Consumer Behaviour, buying behaviour, customer satisfaction, consumer awareness.
