Emotional Intelligence in District Bank Employees: A Public vs. Private Sector Analysis

Emotional Intelligence in District Bank Employees: A Public vs. Private Sector Analysis

Dr. Ankita Chakravarty

Research Scholar (D.Litt Program), SunRise University, Alwar, Rajasthan

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Associate Professor, NSHM Business School, Kolkata, West Bengal

ABSTRACT

Unlike intelligence quotient (IQ), emotional intelligence (EI) is crucial for managerial competence and success. The capacity to keep an eye on one's own and other people's emotions, distinguish between them, and utilise that knowledge to inform one's decisions and behaviour is known as emotional intelligence. It entails self-awareness, or the capacity to recognise and comprehend one's own feelings, self-management, or the capacity to restrain unpleasant feelings and urges, and self-motivation (the drive to achieve despite setbacks, developing skills to attain target and taking the initiative to act on opportunities). It facilitates the development of teams, improves communication skills, helps people acclimate to one another, and resolves conflict. Not only do most of us spend the majority of our days at work, but our work experiences also have a significant impact on our identity, self-esteem, and general well-being. Numerous international management scholars have emphasised the importance of social and personal abilities in fostering self-awareness, optimism, and empathy, all of which can improve job satisfaction and productivity. The workplace provides an optimal environment for fostering these talents, which represent the pinnacle of Emotional Intelligence. It is clear that there is a connection between these abilities and workers' productivity. The business community is starting to understand the significance of this direct relationship and is placing more of an emphasis on raising employees' emotional intelligence. This talent can significantly improve people skills and interpersonal communication in the job. Thus, it's critical to comprehend what emotional intelligence is, how to employ it most effectively at work to boost output and job happiness, and how a person's capacity for emotional intelligence can change his or her entire life. Therefore, it's essential to train HR managers in emotional intelligence skills to make them more effective.

Keywords: Emotional Intelligence, Productivity at Workplace, Optimism and Empathy