Healthcare Through Quality improvement and Patient safety
Najim Ali , Research Scholar, Department of Management, School of Business, Galgotias University
Prof. Adyasa Padhi , Research Supervisor, Department of Management, School of Business, Galgotias University
Abstract
Quality Improvement (QI) and Patient Safety are foundational to modern healthcare, ensuring effective, error-free, and patient-centered care. This study examines the role of QI methodologies—including Plan-Do-Study-Act (PDSA), Lean Six Sigma, and root cause analysis—in fostering safer clinical environments. Using a mixed-methods approach (quantitative surveys and incident analysis; qualitative interviews and focus groups), we evaluate patient engagement, leadership commitment, data analytics, and safety culture. Findings reveal that system-wide commitment to QI enhances clinical outcomes, resource efficiency, and patient trust. Key challenges include staff resistance and budget constraints, mitigated through leadership and teamwork. Recommendations include embedding QI training, implementing real-time data dashboards, and establishing non-punitive error-reporting systems.
We discuss easy-to-use methods like the PDSA cycle (Plan-Do-Study-Act), which helps test small changes before making them permanent. Lean Six Sigma focuses on cutting waste and errors, while root cause analysis helps find why mistakes happen so we can stop them from happening again.
A big part of success is creating a culture of safety where staff feel safe speaking up about problems without fear of blame. Patients can help too - by sharing their experiences, they give doctors and nurses valuable feedback to improve care.
Technology like digital records and data tracking makes spotting issues early and measuring improvements easier. While challenges like staff resistance or limited budgets exist, good leadership and teamwork can overcome them.
Keywords: Quality Improvement, Patient Safety, PDSA Cycle, Lean Six Sigma, Safety Culture, Healthcare Systems.
