Impact of Outsourcing HR Activities on Productivity of an Organization

Impact of Outsourcing HR Activities on Productivity of an Organization

SUDHANSHU SHEKHAR

SCHOOL OF BUSINESS GALGOTIAS UNIVERSITY,  GREATER NOIDA

UNDER THE GUIDANCE OF :-  DR. MAMTA GAUR

Professor- School of Business, Galgotias University

mamtagaur157@gmail.com

ABSTRACT
This study investigates the impact of outsourcing human resource (HR) activities on the productivity of organizations, aiming to understand how delegating HR functions to external service providers influences overall operational efficiency and performance. In today’s competitive business environment, organizations increasingly turn to HR outsourcing (HRO) to reduce costs, access specialized expertise, and focus on core business functions. This research examines various HR activities commonly outsourced, such as recruitment, payroll management, training, and employee relations, and evaluates their effects on key productivity indicators. Using a mixed-method approach involving surveys and interviews with HR professionals and organizational managers, the study analyses how outsourcing decisions affect workforce morale, process efficiency, and strategic alignment. Findings reveal that while outsourcing certain administrative HR tasks leads to measurable improvements in productivity and cost savings, challenges such as communication gaps and loss of internal control can moderate these benefits. The study highlights best practices and strategic considerations for organizations planning to outsource HR functions, emphasizing the importance of vendor selection, clear service level agreements, and maintaining effective internal-external collaboration. Ultimately, this research contributes to the broader understanding of HR outsourcing as a strategic tool that, if managed well, can enhance organizational productivity and competitive advantage. The conclusions provide actionable recommendations for organizations to optimize their HR outsourcing strategies while mitigating associated risks.

Keywords: Human Resource Outsourcing, Organizational Productivity, HR Activities, Operational Efficiency, Strategic HR Management, Outsourcing Benefits, Workforce Morale.