Leveraging Digital Innovation to Enhance Consumer Engagement and Sales Performance in the FMCG Sector
Utkarsh Kumar,Sandeep Kumar,Arun Kr Mahajan,Puneet Largotra,Afzal Ansari
Supervisor
Dr. Simranjeet Kaur
MBA
LOVELY PROFESSIONAL UNIVERSITY
PHAGWARA, PUNJAB
EXECUTIVE SUMMARY
The fast-moving consumer goods (FMCG) industry is a highly competitive arena, and for a brand to engage with consumers and boost their sales performance, they need to constantly innovate. This paper investigates the role of digital revolution (AI, big data analytics, social media marketing, e- commerce) in improving customer engagement and driving sales in the Fast- Moving Consumer Goods (FMCG) sector.
Data-Driven Marketing plays a pivotal role in the age of digital transformation Emerging Economies. Technologies such as recommendation engines, predictive analytics, and chatbots are at the forefront of customer experience transformation, enhancing engagement and brand loyalty. Furthermore, digital advertising using social media, influencer marketing, and even interactive content have influenced the way consumers view and buy products.
This paper also emphasizes the impact of e-commerce and the rise of direct- to-consumer (DTC) over FMCG and brand & consumer modern realities, noting that they represent both a new sales path and a new way to analyze customer data. Consumer journey has landed on a new level with automation, Blockchain for reliability and AR for rich virtual product experience.
By analysing case studies of leading FMCG brands, this research evaluates the effect of digital innovations on sales performance, customer retention, and overall market positioning. The conclusions indicate that firms harnessing digital solutions achieve greater customer engagement, enhance their brand reputation, and boost sales.
The research finds that it is essential for FMCG firms to embrace a tech- driven environment as a dynamic method of attaining better market execution. Long-term growth will require investments in digital infrastructure, omnichannel marketing strategies, and AI-driven insights in an increasingly well digital first market place.
