Measuring and Improving Patients Satisfaction in Healthcare
Sangeeta Yadav, Dr. (prof.) Harshit Sinha, Rohit Kumar, Ahmar Raza Malick, Simran Pandey
1. bhatotiasangita@gmail.com 2. harshit.sinha@nimsuniversity.org
3. 1503rohitkumar@gmail.com 4. ahmar4585@gmail.com
5. pandeysimran1709@gmail.com
ABSTRACT
Patient satisfaction is a critical indicator of healthcare quality and service delivery that has a significant impact on both organizational performance and patient outcomes. This study provides a comprehensive analysis of the many approaches used to gauge patient happiness in healthcare environments as well as tactics for improving the patient experience. This paper explains the various facets of patient satisfaction, including communication, professional competence, accessibility, and emotional support, by thoroughly reviewing the material that has already been published. It also evaluates, in a critical manner, the effectiveness of a number of programs and interventions intended to increase patient satisfaction, from improving provider-patient communication to using technological advancements. This study provides insightful information for healthcare administrators, politicians, and practitioners to develop focused interventions geared at maximizing patient happiness and promoting a patient-centered care paradigm. It does this by synthesizing empirical research and best practices.
Patient satisfaction is still crucial to the provision of healthcare because it influences treatment compliance, patient trust, and general health outcomes. This study looks into the complex variables that affect patient satisfaction and considers cutting-edge methods for assessing and enhancing it. Based on a comprehensive literature study and empirical research, this paper clarifies the complex aspects of patient happiness, which include things like communication, empathy, clinical results, and the atmosphere of the facility. It also looks at how staff training, organizational culture, and medical technology may improve the patient experience.
