Measuring Business Impact of Data Engineering: KPIs, SLAs, and Value Realization in Finance

Measuring Business Impact of Data Engineering: KPIs, SLAs, and Value Realization in Finance

Pavan Kumar Mantha

pavanmantha777@gmail.com

Abstract : Modern analytics, machine learning, and digital decision-making are based on data engineering in financial institutions. The business value of data engineering, even though it is a crucial factor, is hard to define and measure and, because of this reason, it is still seen as a cost center, as opposed to being a strategic enabler. Data pipelines, contrary to revenue generating applications, run in the background, allowing regulatory reporting, fraud detection, customer interactions and executive level support but not directly tied to financial reporting. Due to this invisibility, the long-term objective is to enable         senior management to justify the need to invest, the necessity to modernize, and synchronize the engineering services with the business strategy. The paper provides a layered architecture of quantifying the business value of data engineering in financial services based on a systematic utilization of key performance indicators (KPIs), service-level agreements (SLAs) and value realization models. Based on the industry practices, the study fills the gap between technical measuring reliability and business-oriented results, including fraud loss decrease, regulatory compliance confidence, and customer experience enhancement. The suggested method divides metrics into layers of operational, data quality, and business impact, which allows tracking the performance of pipelines up to the financial outcomes. The paper also proposes tiered SLAs in line with financial business processes where there are batch regulatory reporting, near-real-time risk monitoring, and real-time fraud prevention workloads. Value realization model is established in order to measure the cost avoidance, risk mitigation and efficiency gains that can be attributed to improvements in the data engineering. Governance and accountability practices are addressed to guarantee that the metrics in cross-functional teams would be of integrity and value realization in the long term. By redefining the success of data engineering not just in terms of infrastructure stability but through results, this paper will present a useful roadmap on how financial institutions can review the success of their data engineering investment, communicate, and extract maximum strategic value of data engineering investments.

Keywords :  Data Engineering, Financial Services, Business KPIs, Service-Level Agreements, Data Quality, Value Realization, Regulatory Reporting, Fraud Analytics

DOI:  10.55041/IJSREM7900