Mindfulness and Emotional Intelligence: A Study on Millennials on Hospitality
Dr. Ruchi Verma
Shachi Aggarwal
Kritisha Basak
Lovely Professional University
ABSTRACT
This study investigates the relationship between mindfulness, emotional intelligence, and well-being among millennials in the hospitality industry. As this generation increasingly dominates the workforce, understanding their psychological dynamics becomes paramount. Mindfulness, the practice of being present and aware, and emotional intelligence, the ability to recognize, understand, and manage emotions, are two critical constructs influencing workplace behaviour and outcomes. In the context of hospitality, where employees often face high stress and emotional demands, exploring these factors becomes particularly relevant.
This research employs a mixed-methods approach, utilizing surveys and interviews to gather data from millennials employed in various roles within the hospitality sector. The study aims to assess the levels of mindfulness and emotional intelligence among participants and examine their impact on job performance, job satisfaction, and overall well-being. By analysing the interplay between these variables, the study seeks to uncover potential pathways through which mindfulness and emotional intelligence contribute to the well-being of millennial employees in the hospitality industry.
The findings of this study have implications for both practitioners and policymakers in the hospitality sector. Understanding the role of mindfulness and emotional intelligence in shaping workplace experiences can inform the development of interventions and policies aimed at promoting employee well-being and enhancing organizational effectiveness. Moreover, by shedding light on the psychological needs of millennials in the workplace, this research contributes to a deeper understanding of generational dynamics and offers insights into fostering a more supportive and engaging work environment in the hospitality industry.
Keywords: Mindfulness, Emotional Intelligence, Millennials, Hospitality Industry, Job Performance, Job Satisfaction, Well-being, Workplace Dynamics, Employee Engagement, Mixed-Methods Study.
