Multilingual Customer Support Chatbot Using OpenAI and Machine Learning

Multilingual Customer Support Chatbot Using OpenAI and Machine Learning

Ms. VIDHYASHREE V, Mr. SALAPAKSHI SAGAR, Mr. CHALLA YOGESH,Mr.TALLA SUNIL KUMARAND,Ms. GADE PRATHYUSHA, Dr. Afroz Pasha

1Student,DepartmentofComputerScienceandEngineering,PresidencyUniversity,Bengaluru,India(e-mail: vidhyashree.20211cai0081@presidencyuniversity.in)

2Student,DepartmentofComputerScienceandEngineering,PresidencyUniversity,Bengaluru,India(e-mail: salapakshi.20211cai0094@presidencyuniversity.in)

3Student,DepartmentofComputerScienceandEngineering,PresidencyUniversity,Bengaluru,India(e-mail: challa.20211cai0162@presidencyuniversity.in)

4Student,DepartmentofComputerScienceEngineering,PresidencyUniversity,Bengaluru,India(e-mail: talla.20211cai0198@presidencyuniversity.in)

4Student,DepartmentofComputerScienceEngineering,PresidencyUniversity,Bengaluru,India(e-mail:gade.20211cai0200@presidencyuniversity.in)

5, Assistant Professor – Senior Scale DepartmentofComputerScienceEngineering,PresidencyUniversity,Bengaluru,India.

Abstract—Within the space of client support, businesses continuously look for ways to improve the speed, effectiveness, and quality of services provided to clients. Traditional client support strategies, which primarily depend on human operators, can be expensive and often struggle to meet client expectations in terms of response times, availability, and scalability. This is where machine learning-powered chatbots come into play. A chatbot is an intelligent framework capable of holding aReal-time natural language communication with a human. As internet usage has increased, many organizations now handle consumer inquiries through online platforms, frequently using chatbots to boost productivity, streamline operations, and improve customer service. There is still a difference between the autonomous, conversational agents that companies want to use and the chatbots that are now in use. In order to close this technical divide, this paper will first give a general review of chatbots before concentrating on research trends related to the creation of human-like chatbots. The ultimate goal is to establish a strong foundation for developing a customer support chatbot tailored to the specific requirements of the insurance and compensation sector. This study identifies the potential of chatbots to not only improve client satisfaction but also enhance the efficiency of support processes, contributing to a more streamlined and effective ecosystem for motor vehicle accident compensation. By reviewing existing literature and research, this paper aims to shed light on the evolution of customer support chatbots and the machine learning techniques used in their development.

INDEXTERMS-Scalability, ecosystem, efficiency, automation, innovation, productivity, adaptability, natural language, response times, human-like chatbots, streamlining, client satisfaction, customer support, machine learning, operations, research trends, development, communication, compensation sector, and framework.