Quality Management in Infrastructure Projects: A Review

The construction industry plays a crucial role in economic development, where delivering high-quality infrastructure is essential for sustainability and client satisfaction. Quality in construction can be broadly defined as meeting customer expectations or ensuring compliance with specified standards. Achieving and maintaining quality is therefore vital for the long-term success of infrastructure projects. This review aims to provide insights for clients, project managers, designers, and contractors by identifying the critical factors influencing process quality and ranking them by their relative importance. Within the sector, Performance Management Systems (PMS) and Quality Management Systems (QMS) emphasize quality planning, product testing, monitoring, and continuous improvement, ensuring that projects are completed within the required standards, cost, and time constraints. A flexible and supportive organizational environment is also necessary to advance effective quality practices across all project stages. This paper reviews and synthesizes literature on quality management in construction projects, highlighting major influencing factors and offering guidance for improved implementation in infrastructure development.