Role of AI in Predicting Consumer Behavior

Role of AI in Predicting Consumer Behavior

Swastik Chhetri, S M Milan, Aashish, Ankit Singh Chauhan

Under the Guidance of   Dr Navneet Raj

Lovely Professional University, Phagwara, Punjab

I. Abstract

The emergence of Artificial Intelligence (AI) has significantly transformed the understanding and prediction of consumer behavior. Due to swift progress in machine learning and data analytics, AI allows companies to analyze extensive consumer data, identify trends, and make informed decisions based on insights derived from data. This study look into the methods in which AI improves consumer behavior analysis by inspect critical marketing functions such as customer segmentation, altered recommendations, demand forecasting, and sentiment analysis.

This research make use of   a survey approach, with data verified using SPSS to extract valuable findings It looks into how AI-driven methods, including predictive analytics, natural language processing (NLP), and deep learning, helps businesses in foreseeing customer wants,needs and behavioral patterns. Results indicate that AI-driven answers makes marketing effectively by creating targeted advertising, enhancing customer engagement rate , and boosting sales. Furthermore, AI supports sentiment analysis by analyzing social media interactions, online reviews, and consumer feedback s, which allows businesses to modify their strategies with respect to changing market situations.

An important insight derived from this study is that AI enhances decision-making by eliminating human biases and allowing for immediate adjustments in marketing initiatives. AI-driven chatbots and virtual assistants have revolutionized customer service by providing personalized experiences, promoting customer satisfaction, and fostering brand loyalty. In

addition, AI’s action in dynamic pricing strategies provide businesses to establish competitive pricing by analyzing market trends, consumer wants, and competitors activities.

However, the adoption of AI brings certain difficulties, including concerns over data security, ethical problems, and the need for ongoing technological advancements. Companies must find a balance between utilizing AI for organizational growth while ensuring responsible and transparent use of AI to maintain consumer confidence.

This research summaries the increasing impact of AI in modern marketing and its Capacity to transform consumer behavior analysis. The discovery recommends that businesses leveraging AI-generated insights are better equipped to grasps customer wants, improve personalized experiences, and secure a competitive advantage in the marketplace. As the AI technology advances, its importance in forecasting consumer behavior will become increasingly essential for business growth