Role of Emotional Intelligence and Work-Life Balance in Stress
Dr. Syed Anis Haider1, Ms. Nikita Mukherjee2, Mr. Vaivaw Kumar Singh3
1Assistant Professor, Department of Management, Birla Institute of Technology, Mesra, Ranchi, Jharkhand, India
2Research Scholar, Department of Management, Birla Institute of Technology, Mesra, Ranchi, Jharkhand, India
3Research Scholar, Faculty of Business Management, Sarala Birla University, Ranchi, Jharkhand, India
drsyedanishaider@bitmesra.ac.in1; nikitamukherjee.0108@gmail.com2 ; vaivawsingh@gmail.com3
Abstract: Stress is now a significant challenge for employees, affecting not only their mental health but also their work performance and overall life satisfaction. As technology evolves rapidly, workloads increase, and the boundaries between work and personal life blur, people from all professions are experiencing more stress than before (Lazarus & Folkman, 1984; Greenhaus & Allen, 2011). Amidst these challenges, Emotional Intelligence (EI) and Work-Life Balance (WLB) emerge as important resources—both on a personal and organizational level—for managing stress effectively.
Emotional intelligence involves recognizing, understanding, and managing emotions—both one’s own and those of others. This ability is essential for dealing with the emotional challenges that work often brings (Salovey & Mayer, 1990; Goleman, 1995). Individuals with higher EI are better at interpreting stressful situations, controlling negative feelings, and adopting healthier coping strategies. As a result, they face less psychological distress (Schutte et al., 2007; Extremera & Rey, 2016).
Work-life balance, on the other hand, refers to how well someone integrates their job with family and personal life without feeling overwhelmed or stretched too thin (Greenhaus & Allen, 2011). Poor balance leads to burnout and emotional exhaustion, while good balance supports recovery, health, and sustained performance (Allen et al., 2014; Haar et al., 2014).
This research considers EI as an internal resource and WLB as an external one. Together, they influence how individuals perceive and manage stress. Drawing on the transactional model of stress and coping, I suggest that employees with higher emotional intelligence are better equipped to separate work from life, handle demands, and seek social support—strategies that help reduce the negative impact of stress (Lazarus & Folkman, 1984; Di Fabio & Saklofske, 2018). Ultimately, both emotional skills and a balanced lifestyle play a critical role in lowering stress and promoting lasting wellbeing in today’s work environments.
Keywords: Emotional Intelligence; Work-Life Balance; Occupational Stress; Coping Strategies; Employee Wellbeing; Burnout; Psychological Health.
