Role of Social Media Influencer in Shaping Travel and Hospitality
Submitted By
Kunwar Harish Ahmed
23GSOB2011399
UNDER THE GUIDANCE OF
Dr. Abhishek Kumar
Designation – Assistant Professor
MBA 2023-2025
School of Business
Galgotias University
May, 2025
1. Abstract
The Role of Social Media Influencers in Shaping Travel and Hospitality Preferences
In the digital era, social media has revolutionized how consumers make travel and hospitality decisions, with influencers playing a pivotal role in shaping preferences and perceptions. This study explores the impact of social media influencers (SMIs) on consumer behavior in the travel and hospitality sector, focusing on trust, engagement, and the authenticity of influencer content. Drawing upon theories of parasocial interaction and source credibility, the research investigates how influencer characteristics influence destination choices, hotel preferences, and brand loyalty. Data were collected through a mixed-methods approach, including surveys and in-depth interviews with active social media users. The findings suggest that consumers are more likely to trust travel recommendations from influencers they perceive as relatable and credible, especially when content appears authentic and experience-based (Lou & Yuan, 2019; Jin, Muqaddam, & Ryu, 2019). The study provides insights for marketers seeking to leverage influencer partnerships to drive engagement and conversion in the tourism industry. The research also highlights the importance of ethical transparency and long-term collaborations to enhance consumer trust. These insights are valuable for practitioners aiming to design more effective influencer marketing strategies in a highly competitive digital landscape.
the age of digital connectivity, social media platforms have revolutionized the way people discover, plan, and experience travel. At the centre of this transformation are social media influencers—individuals who command significant online followings and possess the ability to sway public opinion and consumer behaviour through the content they share. Within the travel and hospitality sector, these influencers have become instrumental in shaping the preferences, expectations, and decisions of modern travellers. By sharing curated, visually appealing, and emotionally engaging content across platforms like Instagram, TikTok, YouTube, and travel blogs, influencers introduce audiences to new destinations, unique experiences, and specific hospitality brands.
