Social Media Analytics and Business Performance

Social Media Analytics and Business Performance

Submitted By

FAIZAN ASHRAF {22GSOB2010658}

UNDER THE GUIDANCE OF:

Dr. Priya Singh

School of Business

Galgotias University

ABSTRACT

This paper examines the crucial role of social media analytics in enhancing business performance. With the exponential growth of social media platforms, businesses are increasingly leveraging these platforms to connect with customers, drive engagement, and boost sales. Social media analytics enables businesses to extract valuable insights from the vast amount of data generated on these platforms, allowing for informed decision-making and targeted marketing strategies. Through a comprehensive review of existing literature and case studies, this paper highlights the various ways in which social media analytics contributes to improving business performance, including customer sentiment analysis, competitor benchmarking, trend identification, and campaign optimization. Additionally, it explores the challenges and opportunities associated with implementing social media analytics initiatives and provides recommendations for businesses seeking to maximize the impact of their social media efforts on overall performance. Overall, this paper underscores the transformative potential of social media analytics in driving business success in the digital age.