The Effectiveness of Training and Development Programs on Employee Performance
: Vaishnavi Srivastava
Admission Number: 23GSOB2010540
MBA (Dual Specialization), 2023–2025
Galgotias University
Supervisor: Dr. Namrata Mishra
Professor, School of Business
Chapter 1: Introduction
In today's dynamic global economy, organizations face unrelenting pressure to remain competitive by continuously improving productivity, innovation, and service quality. At the heart of these efforts lies a key resource: human capital. Over the past few decades, Training and Development (T&D) has transformed from a routine operational task into a strategic business priority, enabling organizations to build a skilled workforce capable of adapting to rapid technological and market changes.
Organizations across various industries now realize that the skills, knowledge, and abilities of employees significantly influence business outcomes. T&D programs are no longer limited to onboarding or compliance purposes—they are essential for enhancing employee performance, promoting career development, encouraging innovation, and aligning individual efforts with broader organizational goals.
In the Indian context, the need for effective T&D is especially pronounced due to the country’s rapidly expanding and diversifying economy. Sectors like Information Technology (IT), banking, manufacturing, education, and healthcare are investing significantly in structured training programs to bridge skill gaps and manage digital transformation. For instance, companies like Infosys and Wipro provide continuous learning opportunities, while HDFC Bank uses digital learning platforms to ensure regulatory and service standards are met.
However, despite these efforts, measuring the actual impact of T&D on employee performance remains a challenge. Many organizations struggle with determining the return on investment (ROI) of training initiatives, often due to the lack of clear performance indicators and systematic evaluation. Moreover, there’s an ongoing debate about which training methods—be it on-the-job learning, instructor-led sessions, or e-learning—are most effective in different industry contexts.
This study aims to examine the relationship between T&D programs and employee performance across various Indian sectors. It intends to offer insights through literature review, empirical data collection, and case analyses, contributing to the existing body of knowledge and offering practical recommendations for enhancing training effectiveness.
