“The Fintech Shift: Evaluating the Role of Consumer Demographics in the Adoption of Buy Now Pay Later (BNPL) Services in India”
Sagar G. Deshamukh1, Prof. Swati S. Gupta2
AuthorPGAuthor 1 - PG Student, Department of Business Administration, SIPNA COET, Amravati,
Author 2- Maharashtra 1 Assistant Professor, Department of Business Administration, SIPNACOET Amravati, Maharashtra2
Abstract
Buy Now Pay Later (BNPL) has emerged as a transformative fintech innovation reshaping consumer financing in India. Unlike traditional credit cards, BNPL offers frictionless access to short-term credit, enabling consumers to purchase goods and services instantly and repay in structured installments. This study investigates the adoption of BNPL services in India, focusing on consumer preferences, merchant benefits, and regulatory challenges. Drawing upon secondary literature and primary data collected from a sample of 50 respondents, the research highlights BNPL’s role in bridging the credit accessibility gap for young, tech-savvy, and unbanked populations. Hypothesis testing reveals that consumer awareness, trust in service providers, and ease of access significantly influence BNPL adoption. Findings suggest that BNPL enhances financial inclusion, boosts e-commerce growth, and strengthens merchant-customer relationships, though risks of overspending and regulatory uncertainties persist. The study concludes that BNPL is poised to become a cornerstone of India’s digital economy, provided stakeholders address challenges related to credit management, fraud prevention, and consumer literacy. Recommendations emphasize responsible lending practices, stronger regulatory frameworks, and integration of BNPL with emerging digital ecosystems. Preliminary findings suggest that consumer factors, particularly age (specifically Gen Z and Millennials) and perceived convenience, significantly correlate with BNPL adoption, leading to the rejection of the null hypothesis. The study highlights how fintech innovation is democratizing credit access while also raising critical questions regarding debt traps and the need for enhanced regulatory frameworks by the Reserve Bank of India (RBI). This research contributes to the growing body of literature on Indian fintech by providing localized insights into the evolving behavior of the modern Indian borrower.
Word Count: 214
Keywords
Buy Now Pay Later (BNPL), Fintech, Consumer Financing, Digital Payments, Credit Access, India, E-commerce, Financial Inclusion
