THE NEGATIVE IMPACTS OF SOCIAL MEDIA ON HOSPITALITY ORGANISATION

THE NEGATIVE IMPACTS OF SOCIAL MEDIA ON HOSPITALITY ORGANISATION

POOJA PANKAJ SHIVANKAR

ASSISTANT PROFESSOR

(BHMCT, MHMCT, MSC, PG-HR)

Tuli College of Hotel Management,

Near Koradioctroi Naka, Bokhara Road, Nagpur 441123

INTRODUCTION

Definition: The hospitality industry means all package of  giving services to clients and the service industry that includes lodging, event planning, theme parks, transportation, and cruise line travelling and additional fields within in the tourism industry.

The Hospitality industry is a multimillion dollar industry that depends on the availability of vacation time and residual income. A Hospitality unit such as a restaurant hotel or an amusement park consists of multiple groups such as facility maintenance and direct operations.

In a simple word hospitality is about people welcoming other people into their homes or other places where they work or spend their quality time.

The Hospitality word comes from the Latin word “Hospes” which comes from the word “Hostis” which originally mean to have power.

Hospitality is all about the entertaining or receiving guest hospitality refers to the relationship between a guest and a host where in the host receives the guest with good will, including the reception and entertainment of guest, visitors or strangers. Louis, Chevalier de Jaucourt describes hospitality in the Encyclopèdie as a virtue of a great soul that cares for the whole universe to the ties of humanity.