The Role of Stress on Work Life Balance: A Study on Female Employees of Hotel Industry
Samin Khan * Dr.G.K.Sreenivasan**
* Research Scholar, Institute of Tourism and Hotel Management, Bundelkhand University, Kanpur Road, Jhansi – 284128. Email id: sameen759@gmail.com
** Assistant Professor , Budelkhand University, Jhansi -284128
Email id:gksreeni@gmail.com
Abstract
The hospitality industry operates around the clock, 24/7, throughout the year to ensure guests' needs and expectations are promptly met. The level of care provided should make guests feel as comfortable as if they were in their own homes. This sense of familiarity encourages guests to return to the same property on future visits. In marketing terms, this "homely feel" becomes an intangible yet valuable product offered to guests. Achieving this requires the full engagement and commitment of employees who cater to guest needs. However, this dedication, combined with personal, family, and work pressures, increases stress levels among hospitality workers. Stress can also fluctuate due to external factors like technological changes, political developments, societal shifts, and environmental conditions. Given the substantial amount of research already available on this topic, this study seeks to review the link between work-life balance and stress management in today's context.The research will use secondary data sources, such as academic literature, industry reports, government documents, and other relevant materials. Through systematic analysis, the study will explore the relationship between work-life balance and stress management, focusing on women working in the hospitality sector in India. The results will add to the current understanding of work-life balance and stress within the industry, with a specific focus on the challenges women face in maintaining balance. Additionally, the study will examine the effects of imbalances on women's work and personal lives. By utilizing existing secondary data, this study offers a cost-effective and efficient approach to understanding the dynamics of work-life balance and stress, facilitating informed decision-making and the creation of targeted interventions that support women in the industry.
Keywords: Work-Life balance, Stress, Female Employees, Hotel industry, India.
