Theoretical Review on TQM and Knowledge Management in Local Government Bodies: A Case of Jammu Municipality

Theoretical Review on TQM and Knowledge Management in Local Government Bodies: A Case of Jammu Municipality

Author:

Dr. Gaurav Sehgal

Assistant Professor (Senior Scale)

School of Management Studies

Baba Ghulam Shah Badshah University, Rajouri, J&K (UT), India.

Abstract

Total quality management (TQM) and knowledge management (KM) are two important concepts that can be used to improve the performance of local government bodies. TQM is a philosophy that emphasizes continuous improvement and customer satisfaction. KM is the process of capturing, sharing, and using knowledge to improve an organization's performance.

This paper examines the application of TQM and KM in Jammu Municipality, India. A case study approach was used to collect data from key informants in the municipality. The findings of the study suggest that TQM and KM have the potential to improve the efficiency, effectiveness, and decision-making of Jammu Municipality. However, there are a number of challenges that need to be addressed in order to fully implement these two approaches. These challenges include: Lack of top management support; Lack of resources; Lack of employee training; and Lack of a shared vision for TQM and KM. The paper concludes by discussing the implications of the findings for other local government bodies that are considering implementing TQM and KM. It is argued that these two approaches can be powerful tools for improving the performance of local government bodies, but that they need to be implemented carefully in order to be successful.

Keywords: Knowledge Management, Total Quality Management, Expectations, Shareholder, Local Bodies.